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Base64 FAQ – All Your Questions Answered

From opening an account to payments, bonuses, and betting rules — you'll find answers to all your questions in one place.

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Account Questions

To open an account at base64, you'll need an active Bangladeshi mobile number, a valid email address, and a National ID (NID) or passport. Registration The process is completely free and takes just 3 minutes. Users must be 18 or older to create an account.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email and remains active for 15 minutes. If you don't see it, check your spam folder. You can also reset your password via OTP using your mobile number.

No. Under base64's policy, each person is allowed only one account. If multiple accounts are detected, all of them will be permanently closed and any balance may be forfeited. Play fair with a single account.

KYC (Know Your Customer) Verification secures your account and helps prevent fraud. KYC must be completed before making a withdrawal. Required documents:
  • Scan or photo of your National ID (NID) or passport
  • A selfie (holding your ID)
  • Mobile Number Verification (OTP)
Verification is usually completed within 24 hours.

To close your account, contact our support team via live chat or email. Make sure to withdraw any remaining balance before closing. Under our responsible gaming policy, you can suspend your account — temporarily or permanently — at any time.
Payment Questions

The following deposit methods are available at base64:
  • Mobile Banking: bKash, Nagad, Rocket, Upay
  • Bank Transfer: All major Bangladeshi banks
  • Crypto: USDT (TRC20/ERC20), BTC, ETH
Minimum deposit is ৳500. In most cases, deposits are credited instantly.

Withdrawals to mobile banking (bKash, Nagad) are typically 15–30 minutes to process. Bank transfers may take 1–3 business days. If KYC verification is incomplete, your first withdrawal may take additional time. Minimum withdrawal is ৳1,000.

base64 does not charge any deposit or withdrawal fees. However, your mobile banking provider or bank may apply their own transfer charges. Network fees apply for crypto transactions. Contact our support team for more details.

Wait 30 minutes first. If the issue persists, contact our support team via live chat with your transfer reference number, amount, and timestamp. A screenshot will help speed things up. Most issues are resolved within 2 hours.
Bonuses & Promotions

After creating a new account, on your very first deposit, 150% Welcome Bonus It will be credited to your account automatically. For example, depositing ৳1,000 gives you ৳2,500 to play with in total. To withdraw your bonus, you'll need to meet the applicable wagering requirements.

To withdraw bonus funds, you typically need to wager the bonus amount 20–30x wagering is required (terms vary per bonus). Example: a ৳500 bonus with a 20x requirement means you need to wager ৳10,000. Full terms are listed on each promotion page.

Every week, you earn cashback at a set rate based on your total losses. The rate depends on your VIP level — standard members receive 5%, while Platinum members get up to 15%. It's automatically credited to your balance every Monday.

After logging in, go to the "Voucher" page and enter your code in the code box. If the code is valid, the bonus will be credited instantly. Voucher codes are generally single-use and come with an expiry date.
Betting FAQs

base64 offers betting on 30+ sports. The most popular categories include:
  • Cricket (IPL, BPL, International)
  • Football (Premier League, La Liga, Bundesliga)
  • Kabaddi, volleyball, tennis, badminton
  • E-Sports (CSGO, Dota 2, LOL)
  • Live Casino, Lottery & Jackpot

Live betting, or in-play betting, lets you place bets in real time while a match is in progress. Odds update every moment. Clicking a bet brings up a confirmation screen — once you confirm the amount, the bet is finalized. A stable internet connection is required for live betting.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain cases — such as a match being cancelled or abandoned — your stake is automatically refunded. If the "Cash Out" feature is available, you can take a partial or full payout before the match ends.
Security Questions

Yes. base64 uses 256-bit SSL encryption — one of the most powerful encryption technologies in the world. Your personal data, payment details, and betting history are fully protected. The platform holds an international license and undergoes regular third-party security audits.

Go to your account settings and click the "Security" tab. From there, Enable 2FA Click the option and choose either Google Authenticator or SMS OTP. Once enabled, every login will require an additional verification code — keeping your account protected against unauthorized access.

Go to "Login History" in your account settings. If you receive a notification about a login from an unfamiliar IP or device, change your password immediately and contact the support team. base64 will never ask for your password via email or SMS — treat any such message as a phishing attempt.
VIP Questions

For every bet placed at base64, Points can be earned. Levels upgrade automatically once you hit the required points. The VIP tiers are: Silver → Gold → Platinum → Diamond → Elite. Higher levels unlock greater cashback, a personal account manager, and access to exclusive tournaments.

Benefits VIP members enjoy:
  • Higher cashback & rebates (up to 15%)
  • Fast withdrawal processing
  • Dedicated Account Manager
  • Exclusive tournament & event access
  • Higher Deposit & Withdrawal Limits
  • Birthday bonus & special gifts

Go to the VIP page and click the "Redeem Points" option. A set number of points can be converted into bonus balance or free bets. Typically, 100 points = ৳10 bonus. Diamond and Elite members can convert points directly into cash.
Account Questions

To open an account at base64, you'll need an active Bangladeshi mobile number, a valid email address, and your National ID (NID) or passport. Registration is completely free and takes just 3 minutes.

Click the "Forgot password?" link on the login page. A reset link will be sent to your registered email. You can also reset your password using a mobile OTP.

No. Each person may only hold one account. If multiple accounts are detected, all of them will be closed.

KYC verification keeps your account secure and helps prevent fraud. You'll need to submit your NID or passport along with a selfie before making withdrawals. The process is usually completed within 24 hours.

Contact support via live chat or email. Make sure to withdraw your balance before closing your account.
Payment Questions

bKash, Nagad, Rocket, Upay, bank transfer, and USDT/BTC/ETH crypto. Minimum deposit ৳500.

15–30 minutes for mobile banking, 1–3 business days for bank transfers. Minimum withdrawal is ৳1,000.

base64 charges no fees. Charges from your mobile banking service or bank may apply.

Wait 30 minutes and try again. If the issue persists, contact us via live chat with your reference number and a screenshot.
Bonuses & Promotions

A 150% bonus will be credited automatically on your first deposit. Withdrawal is available after the applicable wagering requirements are met.

A wagering requirement of 20–30x the bonus amount applies. The specific terms for each bonus are listed separately on the promotions page.

Added to your balance automatically every Monday. The rate depends on your VIP level — ranging from 5% to 15%.

Go to the Voucher page, enter your code in the box — and the bonus is credited instantly.
Betting FAQs

You can bet on 30+ sports including cricket, football, kabaddi, tennis, badminton, and e-sports.

Bet in real time as the action unfolds. Odds update every moment. A stable internet connection is required.

Once confirmed, bets generally cannot be cancelled. If a match is cancelled, your stake will be refunded. If the Cash Out feature is active, you can settle your bet before the match ends.
Security Questions

Yes. The platform is secured with 256-bit SSL encryption, an international license, and regular security audits.

Go to the "Security" tab in your account settings and choose either Google Authenticator or SMS OTP.

Check your login history. If you spot an unrecognized device, change your password immediately and contact support.
VIP Questions

You earn points on every bet. Reach the required points and you'll automatically level up: Silver → Gold → Platinum → Diamond → Elite.

Higher cashback, faster withdrawals, a dedicated manager, exclusive tournaments, and a birthday bonus.

On the VIP page, use the "Redeem Points" option to convert 100 points into a ৳10 bonus.
Why choose base64

What makes base64 special

Millions of Bangladeshi players choose base64 because we deliver real value — not just promises, but results.

Instant Deposits & Withdrawals

Transactions via bKash, Nagad, and all major mobile banking services complete in minutes. No waiting, no hassle.

Maximum Security

256-bit SSL encryption, 2FA protection, and an international license — your personal data and funds are always secure.

24/7 Bangla Support

Our Bengali-speaking support team is always on hand for any issue. Average live chat response time is just 2 minutes.

Attractive bonuses & promotions

From welcome bonuses to weekly cashback — extra rewards on every deposit. Separate offers available for both new and existing members.

Live Betting on 30+ Sports

Bet on cricket, football, kabaddi, and 30+ other sports with real-time odds and live betting. Best odds guaranteed across top markets.

Exclusive VIP Program

The more you play, the more points you earn. As your VIP level grows, so do the perks — from a dedicated account manager to exclusive events.

Learn More

Learn more about base64

base64 One of Bangladesh's most trusted online betting and gaming platforms. Thousands of Bangladeshi players enjoy cricket, football, lottery, and Live Casino on base64 every day. Our platform runs entirely in Bengali, so there's no language barrier.

Many people wonder whether it's really safe to keep money online. base64's answer is a definitive yes. We use 256-bit SSL encryption — the same level of security used by banks — to protect every transaction. Your personal information is never shared with any third party.

Base64's The FAQ section Built to answer the questions new and existing members ask most. Account opening, KYC verification, deposit methods, bonus terms, betting rules — all covered in plain English. If you can't find what you're looking for here, our 24/7 live chat support is always ready to help.

Getting started at base64 is simple. Just three steps: Register → Complete KYC → Make a deposit. You'll then receive a 150% welcome bonus and access to thousands of betting markets. The entire process takes just 5–10 minutes.

Base64 supports all of Bangladesh's most popular mobile banking services — bKash, Nagad, Rocket, and Upay — as well as bank transfers and cryptocurrency. Deposits are nearly instant, and withdrawals typically complete within 15–30 minutes. base64 charges no transaction fees of its own.

Base64's VIP Program Designed exclusively for regular players. You earn points on every bet and can unlock rewards across five tiers. Higher-tier members enjoy a dedicated account manager, faster withdrawals, higher cashback, and exclusive tournament access.

Responsible gaming is a priority for us. We believe betting is for entertainment, not addiction. That's why base64 offers self-exclusion, deposit limits, and cooling-off periods. If you feel your gaming is getting out of control, please visit our Responsible Gaming page for assistance, or speak directly with our support team.

If you have a question that isn't covered on this FAQ page, message us directly via live chat. Our Bengali-speaking support agents are available 24/7, every day of the week. Welcome to the base64 family.

Join now and claim your 150% Welcome Bonus!

Sign up at base64 and claim a massive welcome bonus on your very first deposit. Join the platform trusted by thousands of players across Bangladesh and get started today.

Register Now Log In
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